Frequently Asked Questions

From our partners.

General Questions


What happened to the old print portal?

We have some exciting news! Vistaprint Corporate Solutions has created a new ProShop exclusively for your company’s branded marketing materials. This new ProShop will offer the same great products and same great service on a brand-new engine that will make ordering marketing materials for your business easier and faster than ever. In collaboration with your company, we are able to provide you with set promotions that coincide with your seasonal campaigns, and we can add more of the products you are looking for to help you stand out! Please note: you will need to create a new account to access the new ProShop as your Vistaprint.com login will no longer work here. Only those products that your company has chosen to make available to promote your business will be available on this new ProShop. If you would like to make purchases for personal products, you can do so on Vistaprint.com.

Can I access the old print portal?

Unfortunately, no. When we moved to the new ProShop, the old portal was discontinued. Don’t worry though! The templates that were available on the old portal are available exclusively on the new ProShop. You will need to create a new account to access the new ProShop as your Vistaprint.com login will not work. Only those products that your company has chosen to make available to promote your business will be available on this new ProShop. If you would like to make purchases for personal products, you can do so on Vistaprint.com.

Can I use my Vistaprint coupons on my new ProShop?

Unfortunately all Vistaprint.com promotional coupons are not valid on your new ProShop, but not to worry! In collaboration with your company, we are able to provide you with set promotions that coincide with your seasonal campaigns, and we can add more of the products you are looking for to help you stand out!

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Signing In


How do I access my online ProShop?

You can access your ProShop through a unique URL provided by your company. Please bookmark this page for your convenience.

How do I log into my online ProShop?

All users must register before accessing their ProShop. Once you are registered, you can login by entering your username and password. Please note that your Vistaprint Corporate Solutions online ProShop is different from any other Vistaprint accounts you may have. You must create a new account to access the ProShop.

I don’t have a Vistaprint Corporate Solutions account yet. How do I register?

Your online ProShop has a unique registration link. Please navigate to your unique URL and add /register to the end of the link to register. It will look something like yourcompanyname.go.customprintcenter.com/register. You will be prompted to create a username and password.

I forgot my password. Can I reset it?

To reset your password, proceed to your ProShop URL and click on forgot password. Remember, your new Vistaprint Corporate Solutions account is not associated with your Vistaprint.com login. You must create a new account.

Product Selection


How can I make an edit to an existing template?

Your company has designed and placed specific templates on your ProShop that satisfy brand needs and come equipped with customizable fields. If you have questions, please see the support tab for information about how to reach our support team.

How can I get a new product template on my ProShop?

Your company has selected specific products to be available on your ProShop. If there is a product you would like to see, please contact your company with this request.

How can I choose a different paper stock?

Your company has set up product templates with a specific paper stock preference. If made available, you can select different paper stocks during check out.

Batch Order


Is it possible to order for multiple people at once?

If you are interested in ordering for multiple people, the batch order feature can make this very easy! Batch order is not available for all products. If you have questions regarding this, please reach out to our support team.

How do I use batch order?

To start a batch order, select Create Batch Order on a template. Once you click Create Batch Order, you will be given three instructions. First, download an excel spreadsheet and fill in the appropriate text fields. Second, save the document to your computer. Lastly, upload the excel document by selecting Choose File. Once you complete these three steps, you will have the chance to preview the full order before adding it to your cart.

Order History


I am unable to find my portfolio when I log into my ProShop. Where can I find it?

Your Vistaprint Corporate Solutions account is separate from your Vistaprint.com account. Therefore, you will not be able to access your Vistaprint.com portfolio. Once you start placing orders through your online ProShop, your order history will be available, and you can easily reorder.

Customer Support


I have a question regarding my order, who can I speak with?

We are here to help! Call us at 1.844.462.9288 or email us at [email protected] for questions about your order, ProShop assistance, and account information.