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Frequently Asked Questions

From our partners

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General Questions    •   Logging In    •   Product Selection    •   Batch Order    •   Order History    •   Customer Support

General Questions

A. We have some exciting news! Vistaprint Corporate Solutions has created a new print portal exclusively for your company’s branded marketing materials. This new print portal will offer the same great products and same great service on a brand-new engine that will make ordering marketing materials for your business easier and faster than ever. In collaboration with your company, we are able to provide you with set promotions that coincide with your seasonal campaigns, and we can add more of the products you are looking for to help you stand out! Please note: you will need to create a new account to access the new print portal as your Vistaprint.com login will no longer work here. Only those products that your company has chosen to make available to promote your business will be available on this new print portal. If you would like to make purchases for personal products, you can do so on Vistaprint.com.

A. Unfortunately, no. When we moved to the new print portal, the old portal was discontinued. Don’t worry though! The templates that were available on the old portal are available exclusively on the new print portal. You will need to create a new account to access the new print portal as your Vistaprint.com login will not work. Only those products that your company has chosen to make available to promote your business will be available on this new print portal. If you would like to make purchases for personal products, you can do so on Vistaprint.com.

A. Unfortunately all Vistaprint.com promotional coupons are not valid on your new print portal, but not to worry! In collaboration with your company, we are able to provide you with set promotions that coincide with your seasonal campaigns, and we can add more of the products you are looking for to help you stand out!

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Logging in

A. You can access your portal through a unique URL provided by your company. Please bookmark this page for your convenience.

A. All users must register before accessing their portal. Once you are registered, you can login by entering your username and password. Please note that your Vistaprint Corporate Solutions online print portal is different from any other Vistaprint accounts you may have. You must create a new account to access the portal.

A. Your online print portal has a unique registration link. Please navigate to your unique URL and add /register” to the end of the link to register. It will look something like yourcompanyname.go.customprintcenter.com/register. You will be prompted to create a username and password.

A. To reset your password, proceed to your portal URL and click on “forgot password”. Remember, your new Vistaprint Corporate Solutions account is not associated with your Vistaprint.com login. You must create a new account.

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Product Selection

A. Your company has designed and placed specific templates on your portal that satisfy brand needs and come equipped with customizable fields. If you have questions, please see the support tab for information about how to reach our support team.

A. Your company has selected specific products to be available on your portal. If there is a product you would like to see, please contact your company with this request.

A. Your company has set up product templates with a specific paper stock preference. If made available, you can select different paper stocks during check out.

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Batch Order

A. If you are interested in ordering for multiple people, the batch order feature can make this very easy! Batch order is not available for all products. If you have questions regarding this, please reach out to our support team.

A. To start a batch order, select Create Batch Order on a template. Once you click Create Batch Order, you will be given three instructions. First, download an excel spreadsheet and fill in the appropriate text fields. Second, save the document to your computer. Lastly, upload the excel document by selecting Choose File. Once you complete these three steps, you will have the chance to preview the full order before adding it to your cart.

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Order History

A. Your Vistaprint Corporate Solutions account is separate from your Vistaprint.com account. Therefore, you will not be able to access your Vistaprint.com portfolio. Once you start placing orders through your online print portal, your order history will be available, and you can easily reorder.

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Customer Support

A. We are here to help! Call us at 1.844.462.9288 or email us at [email protected] for questions about your order, portal assistance, and account information.

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